Refund policy

Rework, service failures, and refunds

If something has gone wrong, please tell us quickly so we can sort it out properly.

1.1 Rework first

If you believe an order was not processed to the agreed standard, tell us within 72 hours of collection or delivery and, where possible, keep the items unused and unwashed so we can inspect them.

Where appropriate, we may first offer to:

• re-clean
• re-press
• re-fold
• re-pack
• correct a sorting or finishing issue

1.2 Reasonable refund

If we do not remedy the issue properly, or if rework is not practical, we may refund a reasonable portion of the price for the affected service.

1.3 One-off order cancellations

You may cancel a one-off order before processing starts. If collection has already happened or a route slot has already been used, we may keep or charge a reasonable collection or admin fee.

Once processing has started, cancellation is generally not available unless required by law.