Privacy policy

Privacy Policy

Effective date: 1 March 2026

At The Linen Club, we believe good service includes being careful with your information, not just your laundry.

This Privacy Policy explains what we collect, why we collect it, how we use it, and the choices you have. We’ve written it in plain English on purpose.

By using our website, placing an order, joining a membership, or contacting us, you agree to this policy.

1. Who we are

The Linen Club is operated by The Linen Club (pty) ltd, registration number (2026/129388/07), trading as The Linen Club.

Contact details
62 Roosevelt Road
Claremont
Gary Winslow
083 444 3242
Email: gary.winslow@gmail.com

2. The kind of information we collect

We collect only the information we reasonably need to run the service well.

This may include:

• your name
• phone number
• email address
• delivery and collection address
• billing details
• order history
• membership details
• collection and delivery instructions
• WhatsApp or email messages you send us
• notes about preferences relevant to your service, such as folding, packing, or care preferences
• website and device information, such as cookies, browser type, and pages visited

We do not intentionally collect more information than we need.

3. How we collect it

We usually collect personal information directly from you when you:

• place an order
• join or manage a membership
• fill in a form on our website
• contact us by phone, email, WhatsApp, or social media
• ask for a collection or delivery
• make a payment
• browse our website

In some cases, we may also receive information from trusted service providers, such as payment platforms, website tools, delivery tools, or customer support systems.

4. Why we collect it

We use your information to run The Linen Club properly and thoughtfully.

That includes:

• setting up and managing your account
• processing orders and payments
• arranging collections and deliveries
• communicating about your order, membership, or service updates
• providing customer support
• keeping service records and resolving issues
• improving our website, service flow, and customer experience
• complying with legal, tax, and accounting requirements
• sending service messages, such as collection confirmations, route updates, billing notices, and important account information

Where appropriate, we may also use your information for marketing, but only in a way that respects your choices and applicable law.

5. Marketing

From time to time, we may send you news, offers, service updates, or helpful reminders about The Linen Club.

We will not be pushy about it.

You can opt out of marketing emails, SMSs, or WhatsApps at any time by:

• clicking unsubscribe where available
• replying STOP where that option is offered
• contacting us directly and asking to be removed

Service messages about active orders, collections, deliveries, payments, plan renewals, or important account matters are not the same as marketing.

6. Payments

We do not store your full card details on our own systems.

Payments are processed through secure third-party payment providers. Those providers process payment information under their own privacy and security terms.

7. Sharing your information

We do not sell your personal information.

We may share it only where reasonably necessary with trusted service providers who help us run the business, such as:

• payment providers
• website and Shopify-related service providers
• delivery or route partners
• software tools for bookings, messaging, customer support, or operations
• accountants, auditors, or professional advisers
• specialist cleaning or concierge partners, where a service requires that handoff
• authorities or regulators, where we are legally required to do so

Where another service provider handles information on our behalf, we expect them to protect it properly and use it only for the agreed purpose.

8. Cookies and website tools

Like most websites, our site may use cookies and similar tools to help it function properly and to help us understand how people use it.

These tools may help with things like:

• keeping the site working smoothly
• remembering items in your cart
• understanding which pages are useful
• improving site performance
• measuring marketing results

You can usually manage cookies in your browser settings, although disabling some cookies may affect how the site works.

9. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purpose it was collected, or as long as we are required to keep it by law.

That may include keeping records for:

• accounting and tax
• service history
• dispute resolution
• legal or regulatory compliance
• security and fraud prevention

When we no longer need information, we will delete it, de-identify it, or securely destroy it where reasonably practical.

10. Keeping your information safe

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

No system is perfect, but we do take care.

Our safeguards may include:

• secure platforms and passwords
• limited access to customer information
• staff awareness and internal controls
• service-provider controls where data is processed for us
• appropriate payment and website security measures

11. If something goes wrong with data security

If we discover a security breach affecting your personal information, we will investigate it, take steps to contain it, and notify affected people and the Information Regulator where the law requires us to do so.

12. Your rights

You have rights in relation to your personal information, subject to applicable law.

These include the right to:

• ask whether we hold personal information about you
• request access to your information
• ask us to correct inaccurate or incomplete information
• ask us to delete information where there is no lawful reason for us to keep it
• object to certain kinds of processing
• opt out of direct marketing
• lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the privacy contact details above. We may need to verify your identity before actioning your request.

13. Children’s information

Our website and services are aimed at adults arranging laundry services for themselves, their households, or their businesses.

We do not knowingly collect personal information from children for marketing purposes. Where information relating to a child is included as part of a household order or customer communication, we will treat it with appropriate care and only use it where reasonably necessary for the service.

14. Third-party links and services

Our website may contain links to third-party websites or services. Those sites have their own privacy practices, and we are not responsible for how they operate.

Where you use a third-party payment tool, app, plugin, or linked service, their own privacy terms may also apply.

15. International or cloud-based processing

Some of our service providers may store or process information using cloud systems or infrastructure located outside South Africa.

Where that happens, we will take reasonable steps to ensure the information is handled with appropriate protection.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect service changes, legal updates, or improvements to how we work.

The latest version on our website will apply from the date it is posted.

Questions, corrections, or just wanting clarity?
Please get in touch. We believe privacy should be handled with the same care and attention to detail as the rest of the service.

The Linen Club
62 Roosevelt Road
Claremont
Gary Winslow
083 444 3242
Email: gary.winslow@gmail.com